Observed
The source and customer context are visible where available.
ACTIONSIntelligence proposes.
Intelligence proposes.
Your team decides.
A recommendation should be useful and accountable. See the evidence, clarify ownership and retain the approval boundary before governed execution.
UNIFIED HQ / THE CONNECTED WORKSPACEA clear path from observation to approval.
CONNECT→UNDERSTAND→ACT
Illustrative product story · capabilities depend on connections and permissionsTHE DETAIL
A decision you can follow.
Recommended
A suggested next step explains why it matters.
Approved
A person with the right authority decides what happens next.
ACTIONS / IN THE WORKSPACE
A decision with visible boundaries.
Illustrative workspace view · sample content
UNIFIED HQ / CONNECTED WORKSPACEILLUSTRATIVE VIEW
OBSERVED FROM CONVERSATION
“Can you send through a plan for the next phase?”
☎Sarah Mitchell · Inbound callSource available to authorised users
OBSERVE→RECOMMEND→PROPOSE→APPROVE
PROPOSED NEXT STEP
Prepare a project-plan follow-up
Review the cited conversation, confirm an owner and decide whether this should move forward.
Awaiting reviewHuman decision required
ACTIONS / CONTROL
No invisible leap from insight to action.
The workspace distinguishes suggestions from proposals, approvals and completed outcomes.
- 01Review the evidence
Trace a proposed step to its supporting conversation or activity.
- 02Assign an owner
Make the person and timing clear.
- 03Approve or dismiss
Keep the final decision with the team and record the outcome.
SEE IT IN CONTEXTSee what comes
See what comes
next.
Explore an illustrative workspace and the connected journey behind a customer conversation.