Privacy policy.
Last updated 3 October 2026
Unified HQ respects your privacy. This policy explains what personal information we collect, why, and how we look after it, consistent with the Australian Privacy Principles.
What we collect
When you enquire through this website we collect your name, work email, phone number, business name, team size, the phone system and business tools you use, and anything you choose to tell us. When you become a customer, Unified HQ processes call records, recordings, transcripts and summaries, and the customer records in the business tools you connect, so that it can do its job.
Why we collect it
To respond to your enquiry, set up and support your account, provide the service, bill you, and improve Unified HQ. We do not sell your personal information, and we do not use your customers’ conversations to market to them.
Who we share it with
Only the service providers we need to run Unified HQ, such as cloud hosting, transcription and AI processing providers, payment processors, and the platforms you choose to connect. They may only use it to provide services to us. Some providers may process data outside Australia; where they do, we take reasonable steps to ensure it is protected to a comparable standard.
How we protect it
Data is encrypted in transit and at rest, access is restricted to people who need it, and each customer’s data is kept separate from every other customer’s. We keep information only as long as we need it for the purposes above, or as the law requires.
Your choices
You can ask to access or correct the personal information we hold about you, or ask us to delete it. You can also complain if you believe we have mishandled it. Contact us through our enquiry form and mark it “Privacy”. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy as Unified HQ grows. The date at the top shows when it last changed.